Refund Policy

At Rayniel Mystic Studio, we are committed to providing products and services that meet your expectations. Should there be any concerns with your order, we are here to help. This Refund Policy outlines the process and conditions for requesting a return or refund.

• Products may be returned or exchanged within 7 days of delivery if they are unused, in their original packaging, and accompanied by proof of purchase.
• For services, please contact our team within 24 hours of your appointment if you have concerns regarding your experience.
• Certain items (such as personal care, open consumables, or customized products) may not be eligible for return for hygiene and safety reasons.

1. Contact us at contact@raynielstudio.online or +63 968 214 6226 with your order details and reason for return.
2. Our team will review your request and guide you through the process, including return instructions and where to send your item.
3. Once the item is received and inspected, we will notify you about the status of your refund or exchange.

• If your return is approved, your refund will be processed to your original payment method within 5-10 business days.
• Shipping costs for returning items are generally the responsibility of the customer unless the item is defective or the wrong product was sent.
• If you have not received your refund after the stated period, please contact us for assistance.

If you need to exchange an item for a different size, color, or replacement, please follow the return process above. We will do our best to accommodate your request, subject to availability.

• Items damaged due to misuse or not following care instructions are not eligible for refund or replacement.
• Clearance or sale items are considered final sale and cannot be returned or refunded unless defective.

For any questions or to initiate a return, please contact us:
Email: contact@raynielstudio.online
Phone: +63 968 214 6226